Privacy Policy
Effective Date: August 9, 2025
1. Introduction
Welcome to SupportMeNepal (“we”, “our”, “us”). This Privacy Policy outlines how we collect, use, disclose, and safeguard personal data when using our school management software.
2. What Data We Collect
- Institutional & Personal Info: School, admin, teacher, student, guardian details (names, contacts, roles).
- Academic & Usage Data: Attendance, grades, fee records, login activity.
- Technical Data: IP address, browser/device info, cookies, analytics.
3. Purpose of Processing
- To operate and secure the platform functionalities.
- To manage accounts, notifications, and support.
- To analyze system performance and improve services. Aligning with common practices in Campus MIS :contentReference[oaicite:1]{index=1}.
4. Data Sharing & Third‑Party Services
- No data is sold or rented.
- We may share data with service providers (e.g., hosting, payment, communications), under NDA and strict compliance—which is consistent with models like SchoolPad :contentReference[oaicite:2]{index=2}.
- Disclosures occur only when legally required or to protect service integrity.
5. Security Measures
We employ SSL/TLS encryption, access control, secure hosting, and regular backups—drawing from best practices like SchoolPad’s multi-layer security stack :contentReference[oaicite:3]{index=3}. However, complete security cannot be guaranteed.
6. Cookies & Tracking
Cookies are used to manage sessions, preferences, and analytics. You can disable cookies via your browser—though some features may be impacted, similar to Skool Manager’s approach :contentReference[oaicite:4]{index=4}.
7. Children's Privacy
Our product is intended for use by educational institutions and not directed at children under 13. Compliance responsibilities (e.g., COPPA/GDPR) lie with the institution :contentReference[oaicite:5]{index=5}.
8. Data Retention
We retain data only as long as necessary. Post‑termination, schools can export data; after a grace period, it will be securely deleted, mirroring policies like SchoolPad’s data retention schedule :contentReference[oaicite:6]{index=6}.
9. Your Rights
Depending on applicable laws, you may request access, correction, or deletion of your data by contacting us.
10. Policy Amendments
We may update this policy occasionally. Any changes will be posted here with an updated effective date :contentReference[oaicite:7]{index=7}.
11. Contact Us
For questions or concerns about privacy, please contact us:
Email: privacy@supportmenepal.com
Address: SupportMeNepal, Kathmandu, Nepal
Privacy Policy
Effective Date: August 9, 2025
1. Introduction
Welcome to SupportMeNepal (“we”, “our”, “us”). This Privacy Policy outlines how we collect, use, disclose, and safeguard personal data when using our school management software.
2. What Data We Collect
- Institutional & Personal Info: School, admin, teacher, student, guardian details (names, contacts, roles).
- Academic & Usage Data: Attendance, grades, fee records, login activity.
- Technical Data: IP address, browser/device info, cookies, analytics.
3. Purpose of Processing
- To operate and secure the platform functionalities.
- To manage accounts, notifications, and support.
- To analyze system performance and improve services. Aligning with common practices in Campus MIS :contentReference[oaicite:1]{index=1}.
4. Data Sharing & Third‑Party Services
- No data is sold or rented.
- We may share data with service providers (e.g., hosting, payment, communications), under NDA and strict compliance—which is consistent with models like SchoolPad :contentReference[oaicite:2]{index=2}.
- Disclosures occur only when legally required or to protect service integrity.
5. Security Measures
We employ SSL/TLS encryption, access control, secure hosting, and regular backups—drawing from best practices like SchoolPad’s multi-layer security stack :contentReference[oaicite:3]{index=3}. However, complete security cannot be guaranteed.
6. Cookies & Tracking
Cookies are used to manage sessions, preferences, and analytics. You can disable cookies via your browser—though some features may be impacted, similar to Skool Manager’s approach :contentReference[oaicite:4]{index=4}.
7. Children's Privacy
Our product is intended for use by educational institutions and not directed at children under 13. Compliance responsibilities (e.g., COPPA/GDPR) lie with the institution :contentReference[oaicite:5]{index=5}.
8. Data Retention
We retain data only as long as necessary. Post‑termination, schools can export data; after a grace period, it will be securely deleted, mirroring policies like SchoolPad’s data retention schedule :contentReference[oaicite:6]{index=6}.
9. Your Rights
Depending on applicable laws, you may request access, correction, or deletion of your data by contacting us.
10. Policy Amendments
We may update this policy occasionally. Any changes will be posted here with an updated effective date :contentReference[oaicite:7]{index=7}.
11. Contact Us
For questions or concerns about privacy, please contact us:
Email: privacy@supportmenepal.com
Address: SupportMeNepal, Kathmandu, Nepal